Complaints about our own intermediation services are handled carefully and transparently.
A complaint may concern communication, planning, invoicing, transfer, accommodation or other services performed by Kayseri Care Travel.
Medical complaints about diagnosis, consent, treatment or complications must be handled by the healthcare provider; we may assist with communication.
Submission
Email info@kaysericaretravel.nl with your name, file number, date, description, desired outcome and supporting documents.
Acknowledgement
We aim to acknowledge receipt within five working days and request additional information where needed.
Investigation and response
We investigate relevant facts and aim to issue a reasoned response within thirty days. Longer investigations will be explained.
Medical complaint
The matter is referred to the healthcare provider’s patient-rights or complaints unit.
Escalation
Depending on the subject, Turkish consumer authorities, mediation, arbitration or courts may be available.